PLAB 2 Handling Complaints Stations

Station guides

• Handling a complaint about a medication errorComplaint handling
• Handling a complaint about a missed diagnosisComplaint handling
• Handling a complaint about a long waitComplaint handling

Example stations

• Complaint About Poor Discharge Communication

  Complaint handling

  standard

• Complaint About Inadequate Pain Management

  Complaint handling

  standard

• Complaint About Delayed Test Results

  Complaint handling

  standard

• Complaint About a Cancelled Operation

  Complaint handling

  standard

• Complaint About a Rude Staff Member

  Complaint handling

  standard

• Complaint About a Medication Dispensing Error

  Complaint handling

  standard

• Complaint from a Relative About a Missed Diagnosis

  Complaint handling

  challenging

• Complaint About a Long Wait in A&E

  Complaint handling

  challenging

• Complaint While Intoxicated

  challenging

• Complaint Revealing Systemic Failure

  challenging

• Complaint About Confidentiality Breach

  standard

• Long A&E Wait Complaint

  standard

• Medication Error Complaint

  standard

• Missed Appointment Due to Admin Error

  standard

• Complaint About Staff Attitude

  standard

• Threatening Legal Action

  challenging

• Racist Complaint About Doctor

  challenging

• Vexatious Complainer

  challenging

• Sick Note Request - GP - Emily Turner

  Depression

  standard

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