Cookie Policy

This Cookie Policy explains how ZWIP LTD ("ZWIP", "we", "us"), a company registered in England and Wales (company number 17122718, registered office Independence House, 14a Nelson Street, Southend-on-Sea, SS1 1EF), uses cookies and similar technologies on zwip.co.uk. It should be read alongside our Privacy Policy.

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

We keep our use of cookies deliberately minimal. We only set cookies that are strictly necessary for the Service to work or that remember your preferences — we do not use advertising or cross-site tracking cookies.

2. How We Use Cookies

ZWIP uses cookies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, authentication, and session management.

• payload-token - Authentication token for logged-in users
• session - Session management cookie

Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.

• theme - Remembers your preferred colour scheme (light/dark)
• audio-settings - Stores your audio preferences

3. Third-Party Cookies

Some cookies may be placed by third-party services we rely on:

• Stripe — sets cookies during secure payment and checkout to prevent fraud and process payments.

4. Analytics

We measure how the site is used with Umami, a privacy-friendly, self-hosted analytics tool. Umami is cookieless — it sets no cookies, does not track you across other websites, and does not collect personal data. Because our analytics set no cookies and no non-essential cookies are used, no cookie consent banner is required.

5. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser.

Please note that disabling certain cookies may affect the functionality of our website. Essential cookies cannot be disabled as they are necessary for the Service to work.

Browser-Specific Instructions

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6. Cookie Retention

The cookies we use have varying retention periods:

• Session cookies — deleted when you close your browser
• Authentication cookies (payload-token) — expire after about 2 hours
• Preference cookies (theme, audio-settings) — stored for up to 1 year

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

If you have any questions about our use of cookies, please contact ZWIP LTD at info@zwip.co.uk, or by post at Independence House, 14a Nelson Street, Southend-on-Sea, SS1 1EF.