All terms
De-escalation
Calming a tense or angry interaction through a steady manner, active listening, acknowledgement of feelings, and a focus on solutions.
De-escalation is assessed directly in complaint and angry-relative stations. Lowering your voice, sitting down, and genuinely listening usually defuses far more than explanations do.
More glossary terms
- ABCDE approachA systematic method for assessing and treating an acutely unwell patient — Airway, Breathing, Circulation, Disability, Exposure — dealing with each before moving on.
- AMPLE historyA focused emergency history — Allergies, Medications, Past history, Last meal, Events — taken quickly in acute situations.
- ARCPThe annual assessment that decides whether a doctor in training has met the competencies to progress to the next stage.
- AVPU scaleA rapid way to grade consciousness — Alert, responds to Voice, responds to Pain, Unresponsive — used in initial assessment.
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